Washington & Jefferson College
Campus Store Return Policy
Returning items ordered online & in store is easy. For most returns there is no need to contact us.
Within 14 days of receipt of your shipment or purchase (excluding textbooks), you may return any item in new condition with the original packaging and accessories (including original tags), for any reason for a full refund. We will even refund the shipping cost if the return is a result of an error. All purchases for return MUST be accompanied by the original sales receipt from in-store purchase or packing slip from an online order.
We recognize that many customers do their holiday shopping in advance and that this might make it difficult to return gifts within the 14-day time period. Please note that we will accept returns of items purchased from November 15 - December 31, 2019 until January 24th, 2020.
You can expect a refund in the same form of payment originally used for purchase within 7 to 10 business days of receiving your return. Please note that we can refund shipping costs only if the return is a result of our error. *Error to be determined by Campus Store staff.
Packing and Sending Your Return
Customer pays for return shipping. Include the original packing slip with the items you are returning, wrap the package securely, and ship the package to the address below. Please note the reason for your return. Be sure to use a traceable means and record the tracking number for future reference since we cannot be responsible for lost or misdirected returns. Send your return to:
Washington & Jefferson College Campus Store, 60 South Lincoln Street, Washington, PA 15301
If you are returning a gift, include the packing slip with the item you are returning and indicate the reason for return. Wrap the package securely and ship the package to the return address. If you do not have your packing slip, please indicate the order number and/or the email address and name of the person who purchased this order, along with the reason for your return on a separate piece of paper. Please note if you would prefer store credit for purchases from our online catalog, otherwise credit would be issued to the original purchaser’s account.
In-store returns must be accompanied by original sales receipt for ALL returns. No store credit will be issued.
*No returns on special orders or clearance items.